General terms

By booking and participating in excursions or purchasing any of the products related, the customer agrees to the conditions and terms as described below.

 Payment and return policy. Common debit and credit cards are accepted. The excursions is paid to our bank account on-line or via mobile pay, in advance at the time of booking the excursion. We reserve the right to change the prices in the occurrence of extra cost. If cancelling an excursion, you can do it with full return up to 48 h before the excursion and 50 % return up to 24 h before the excursion. With shorter notice or in case of not showing up to the excursion there is not any return of the payment.

 Liability. NF follows the safety and health regulations according to Finnish regulations and laws. NF cannot be held responsible for accidental damages or injuries inhered under the participants travel insurance. The participant are recommended to have a personal travel insurance. NF can be held liable only for injuries and damages caused by negligence of the company or broken equipment.

The customer has to acknowledge understanding potential risks to safety and health involved and is responsible for all such risks. This includes pregnancy of the customer. On request the participant may be required to sign a form to acknowledge understanding of such involved risks. In case of damage on purpose or by accident during excursions NF reserves the right to charge these expenses from the customer.

 NF reserves the right to discontinue an excursion or refuse a person participating in the program if a participant is a potential danger for him/herself, due to poor health (physically or mentally), physically incapable or under the influence of drugs or alcohol.

 NF is not responsible for disappearance or damage of valuables during excursions. Participants are also responsible for any equipment provided by the company. NF will not be held responsible for neglect of participants, not paying attention to guide

Instructions, and therefore acting incautiously or by ingesting poisonous matters causing damage or health related issues to themselves or others.

 Law and jurisdiction. Terms and conditions is governed in accordance with the Finnish law. Any dispute, claim or controversy may be settled by Finnish courts. The district court of Helsinki is the court of first instance.

 Weather conditions. Weather conditions can be very variable in Finland. If there is a heavy storm, thunder or in the winter it is too cold, we may have to cancel, or change the excursion accordingly. In case of such a force majeure, unreasonable impairment of the operations, or to similar cause (including, but not limited to weather conditions or other natural conditions, war, strike etc) the Party shall immediately inform the other Party of this. In the case of cancellation because of weather conditions the excursion may be held at a later agreed timepoint or the other Party will be refunded.

Other related aspects

 Physical condition. You should not participate in excursions if you are not physically fit. i.e if you have a serious heart condition etc. If you have a medical condition and still want to participate in an excursion, you should inform NF about it and participating is on your own responsibility. Please bring your own medication, and inform us of your condition. If you have a physical disability, take into consideration that the trails are not designed for the use of wheelchairs, crutches etc. The excursions are not exhaustive for healthy persons. However they still includes hours and kilometers of walking on trails in the wood.

 Suitable clothing. You should wear clothing according to the weather circumstances. Trekking shoes or boots for the trails, warm winter clothing for the winter excursions. We are happy to provide additional information on this.

 Small children. The trails can be heavy for small children under 5 years. Children under 5 years are very welcome to participate, and they can participate for free with an adult. You may use a “rucksack” or similar to carry a small child. Children aged between 7-12 can participate for half the price of an adult. It is not possible to bring prams with you, since they are not suitable for the trails. 

 Allergies. If you have any food allergies or other food-related restrictions please inform us in advance so that we can take that into account. In the summer season there can be possible allergic reactions towards pollen etc. Please take and bring with you proper medication, antihistamines etc if needed.

 Transportation. Transportation to the excursion will be from the central parts of Helsinki by car or minibus. And back from the excursion to the center of Helsinki. Or as agreed with the participant.